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LA
Luzaan A

1 reviews | Active since Mar 2017

03 Jan 2019, 13:37

Client being mislead

On 06/12/2018 I received a call from Vodacom about my contract package of 350 that is no longer available. The consultant confirm that he will be moving me over to the 375 package at the amount of R289. No upgrade fees of contract fees was discussed with me. I wasn't given the option to upgrade my handset just the package. My debit order for Feb 2019 is R718.46 but the amount confirmed to me was R546.00. I'm on the phone for over an hour just to find out that it was Elite Mobile that did the upgrade and Vodacom management can't assist me. I was then transferred to Elite mobile which don't pick up any of my information. THIS IS THE SECOND CONTRACT PROBLEM THAT I HAVE WITH VODACOM AND OUTBOUND. I WANT MY CONTRACT CANCELLED BY VODACOM DUE *********** PEOPLE AND ME BEING PUT UNDER THE WRONG IMPRESSION

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Replies (4)
Vodacom
Vodacom's reply03 Jan 2019, 14:24
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply07 Jan 2019, 11:20
Official
Dear Customer
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
Our records indicate that your issue has been escalated to the relevant department. The reference number is ***.
 
Regards,
 
Vodacom Consumer Website Team

Best regards,

LA
Luzaan A's update16 Jan 2019, 09:29
Reviewer Update
Till now I still haven’t receive any call or feedback from Vodacom regarding this matter. If this is client service maybe i really need to get a new service provider
LA
Luzaan A's update21 Jan 2019, 08:35
Reviewer Update
5 days later and still nobody phoned me about this. I will cancel my contract as soon as possible cause I want and deserve better service and problem solving. This is pathetic and I will make sure my word off mouth will be that you are terrible.