SM
Sbongile M

1 reviews | Active since Jun 2012

16 Oct 2020, 14:48

clearly your company doesn't need my business

Please arrange to come collect your equipment and cancel this Fibre Contract. i don't understand why it takes so many technicians to install and connect 1 line for Fibre. i'm not impressed with the lack of service and lack of support that i am getting from your company and sub-contractors appointed. i also called the Fibre line 1904 and spoke to Musa who seemed uninterested in my concerns, kept me on hold so long, didn't bother apologizing for keeping me on hold and then eventually my airtime finished - this is pathetic, no one called me back- so i now need to suffer and struggle just to give you business. he had the nerve to tell me there is 'nothing he can do' that i'm struggling to get Fibre. clearly your company doesn't need my business or premium income, so please arrange for collection.

0
Replies (1)
Vodacom
Vodacom's reply17 Oct 2020, 09:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team