Clearly Vodacom cannot resolve issues

<p>Hi </p> <p> </p> <p>I logged a call with Vodacom to ask them to come and check the signal at my houseor lift the signal as it is almost non-existent - believe or not I live in the northern suburbs of Johannesburg.</p> <p> </p> <p>Initially I was quite impressed as they said on the phone that the technical team would be in touch with me to arrnage a time to come and see my property. I even recieved a message on my phone to say that the query has been escalated to a support specialist (ref: 1- ********** ********** ). I was quite enthusiastic that Vodacome would assist.</p> <p> </p> <p>Next day get a message: Dear Vodacom Customer, we trust you have had a great service experience. If your query was not resolved, simply reply NO within 24hours and we will call you back.</p> <p>So I reply: NO</p> <p>I get another message: Dear customer, thank you for your feedback. A call back has been scheduled to you within the next 24 hours.</p> <p> </p> <p>This was 2 weeks ago. Have I heard anything from Vodacom ? NO!!!</p> <p> </p> <p>This is the kind of service I recieve?? Perhaps its time to change service providers</p> <p> </p> <p> </p>