QB
Quintin B
1 reviews | Active since Dec 2010
13 Aug 2015, 10:14
Clearly they think they are above the law
On the 2nd of August I sent Vodacom a request to stop receiving their ******* communications regarding the Vodacom millionaires competition to my 072... number. I explained why it is ******* (ECT Act 2004, section 45 (1) (a)) and that I wanted to unsubscribe (Chapter 45, Section 4).<br> <br> Not only did I get a reference number (004Q~QS4Z) but I was told that they would contact me within 24 hours. I also requested that they put it in writing that they have in fact unsubscribed me. So far they have done nothing: I still receive the ******* SMS, and they have not contacted me to date.
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Replies (1)Vodacom's replyOfficial
13 Aug 2015, 14:37Hello qjb,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply13 Aug 2015, 14:37
Official
Hello qjb,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
