Clearly not interested in new business...
<p>I placed an online order for a new contract on Friday evening. The website said to expect a call from Vodacom within 24 hours to confirm my order. On Sunday (almost 48 hours later) I received an SMS saying Vodacom tried to reach me, but were unable to. I had no missed calls on my phone. I received the same SMS a day later - still with no call from Vodacom. Annoyed at this point, I attempted to call the call centre myself to confirm the order, but the first consultant picked up the phone and immediately transferred me to the Upgrades queue. The next consultant picked up the phone and dropped it within 2 seconds. I am not going to keep phoning back. If this isn't sorted I will look elsewhere. What a way to welcome new business to your company.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
