Clearly do not care about clients

<p>After spending two seperate days in Cape Gate Vodashop to apply for an early upgrage - then spending two more days phoning to follow up as nobody kept their word to keep me posted, I heard in a very blunt and rude way that this is something they no longer do. My question is why did they waste my time to apply? I had several service issues over the last 6 months. When I now phoned to ask what the settlement amout would be to get rid of my " very average spend R1600 per month contract " ( according to the Store Manager in Cape Gate ) I dailed 1958 to get the amount from cancelations, only to be told - phone back later.. our systems are down..</p> <p>Is this normal to treat customes like this??? Is there anybody that could assist me in Vodacom??</p>