Clear my name.

Please clear my name. I have been paying and through the arrangement made with your collections team and suddenly debit orders stopped and on the ITC Vodacom shows with the full amount and not the instalments which is affecting my credit. I have tried calling your collections department but I cant go through as your system does not recognise my number. Kindly contact me so we can resolve this and I continue to pay. I also do not have visibilty of what is happening on this account. The contact number is also deactivated.