CN
CHRISTINA N

1 reviews | Active since Aug 2014

01 Apr 2015, 10:16

Clauses not Explained, nor Aware of , *******

Vodacom has also messaged me about the increase. I've been hearing that there is a clause in the terms and conditions that allows the increase . My question is, they make you initial in roughly 5 or 6 places, to acknowledge the price of your subscription, set for the 24 month period. How come they didn't get us to initial at the clause to indicate your contract price can be amended at Vodacoms discretion ? No staff even knew that term existed, else they would have got their customers to initial accordingly. A customer should have a right to choose, here that right was suppressed. People say its a mere R10, but its not,its principle and value and honesty towards your customer, which Vodacom has just lost. There is a lack of integrity in this motion. If you charged customers R1 extra, with +- 6 million customers, you would be rich every month, now with R10 a month for those customers ? Its ludicrous !!! See the customer base drop !!!<br> I have 2 contracts which I shall choose to cancel based on Principle ! I choose to KEEP my R10 and my piece of mind !!!! Disgusted with you Vodacom !!!!!

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2015, 15:30
Official
Hello chris ty,

Good day

Thank you for the posting.
We apologise for any inconvenience caused.

The matter has been escalated to a consultant to investigate and assist.



Kind regards
Vodacom Consumer Website Team