Classic Vodacom Malpractice!!!!!

I received a Call from a sales agent on 12/09/2019 @09h44 on *** (please review this call!).

The Agent (who spoke so quick that I couldn't even hear his name) called me and indicated that they noticed my phone was not insured at Vodacom. Accordingly,he indicated that Vodacom offers insurance on my phone for R200 p/m. WITHOUT EXPLAINING ANY BENEFITS AND EXCLUSIONS OF THE PRODUCT and without indicating that he is a represenantative of the company or iunder supervision and without disclosing the FSP number of the company the agent indicated that they will continue to Debit my account from October 2019. When I eventually got the time of day to say something on the call, I explicitly indicated to the agent (twice) that that Vodacom is not mandated (UNDER NO CIRCUMSTANCES) to debit my account and I do not consent to the Product as I am insured at Outsurance. The Agent then proceeded to rant on about how bad Outsurances products were. I indicated that the way the agent proceeded with the attempted sale of the product is not how one sells an insurance product (as I work in the compliance department of a Short Term Insurance company i am acquainted with the processes and what can be said on a call and what not) the agent rudely asked me if I am a training coach. I highly doubt that the way I was spoken to complies with any of the Treating Customers Fairly outcomes and I would like to bring to your attention that this person (and from my point of view all your representatives) is not Fit and Proper to be in the Financial Services Industry.

This is not the first negative interaction with Vodacom. I expect a call from your client services Department with an apology and written acknowledgement that my account will not be debited now or in the future regarding the insurance products. Failing which, this correspondence will be forwarded to the relevant authority for investigation into the weak (borderline disgusting) practices instituted by Vodacom.