TV
Thandeka V
1 reviews | Active since Sept 2018
24 Dec 2024, 06:24
Clarity
I app**** for data sim on the 12 May 2024 and I received 60 gig on the 14 May 2024. On the 26 May 2024 R359 was taken from my bank account. From my understanding I was suppose to only pay R250 or less because I received 60 gig instead of 100 gig. But due to the time frame I app**** for data sim I understood why I received less data. What I would like to know is why did vodacom debited R359 on my account? I've tried every platform to reach out to vodacom but i haven't received any response. Account number: ***Thank you
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Vodacom's replyOfficial
24 Dec 2024, 08:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply24 Dec 2024, 08:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team