CE
Chantel Edwards)Klise
1 reviews | Active since Oct 2015
17 Nov 2015, 14:11
Claire Boltman deserves recognition for assisting
I posted a complaint about poor service from Vodacom Langeberg Mall - received two calls from Call Centre and never heard from them again over a period of two months. Out of desperation I contacted the George Head office and was given details of Regional Manager - Claire Boltman. Ms Boltman good naturedly listened to my complaints, went out of her way to assist me with my phone issue and resolved it in a manner that was of least discomfort to me as customer. <br> I would like to compliment her personally for going out of her way. I cannot say the same for the Call Centre and complaints email I was given on which I am still waiting for feedback.
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Replies (1)Vodacom's replyOfficial
17 Nov 2015, 14:52Hello c-edwards@,
Thank you for taking the time in commending Claire on her good service and going out of her way in resolving your query. We will sure pass this to her and her line manager.
Kind Regards,
Zanele Ngwevela
Vodacom Consumer Website Team
Thank you for taking the time in commending Claire on her good service and going out of her way in resolving your query. We will sure pass this to her and her line manager.
Kind Regards,
Zanele Ngwevela
Vodacom Consumer Website Team
Vodacom's reply17 Nov 2015, 14:52
Official
Hello c-edwards@,
Thank you for taking the time in commending Claire on her good service and going out of her way in resolving your query. We will sure pass this to her and her line manager.
Kind Regards,
Zanele Ngwevela
Vodacom Consumer Website Team
Thank you for taking the time in commending Claire on her good service and going out of her way in resolving your query. We will sure pass this to her and her line manager.
Kind Regards,
Zanele Ngwevela
Vodacom Consumer Website Team
