Claiming I have subscribed to games and videos

Item: Vodacom
Rating: 1
Author: David A

I did not subscribe to games and videos yet I was told by the call centre that this is the way Vodacom makes money and that it will take 48 hours to unsubscribe me. This is nothing but theft!!! I want my money back and I want them to stop preying on people!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

12 Dec 2017, 14:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply12 Dec 2017, 14:59

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

David A's updateReviewer Update

12 Dec 2017, 15:34

I am waiting in anticipation for the call.

David A's update12 Dec 2017, 15:34

Reviewer Update

I am waiting in anticipation for the call.

Vodacom's replyOfficial

13 Dec 2017, 08:46

Good Day David Allen,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO

Vodacom's reply13 Dec 2017, 08:46

Official

Good Day David Allen,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO