CLAIM LOGGED ON THE 22/01/2015 STILL NOT FINALISED

I LOST MY CELLPHONE ON 21/01/2015, REPORTED THE PHONE TO VODACOM AND THE POLICE.<br> I CALLED CELLSURE ON THE 22/01/2015, ONLY TO BE TOLD MY ITC NUM IS INCORRECT<br> I CALLED VODACOM TO GET THE CORRECT ITC NUM, ONLY TO FIND VODACOM SAYS MY PHONE WAS BLACKLISTED IN OCTOBER 2014.<br> MY CELL HAS BEEN WORKING PERFECTLY TILL IT GOT LOST, I HAVE NEVER REPORTED IT LOST IN OCT 2014.<br> <br> THEN CALLED CELLSURE TO PROCESS CLAIM AND GAVE THEM THE DETAILS I HAVE<br> MY PHONE HAS BEEN INSURED WITH CELLSURE SINCE 11/2013<br> WHEN I PLACED CELLPHONE ON COVER I WAS NEVER REQUESTED TO SEND PROOF OF PURCHASE.<br> <br> I NOW HAVE A PENDING CLAIM DUE TO ITC REFERENCE THAT IS GIVING THEM INFO THAT MY PHONE WAS BLACKLISTED IN OCT 2014. WHERE AS THE PHONE WAS WORKING PERFECTLY.<br> I WAS NEVER NOTIFIED OF THESE FINDINGS BEFORE THE LOSS OF THE PHONE<br> <br> I SINCE EMAILED: Ingrid Perreira