CLAIM GONE WRONG AS ALWAYS! FiX IT!

I made a claim on my M8 tablet and was covered between 2.5 - 3.5 The replacement tablet was R2956,01 and only 15% of the coat was so be deducted. However I was charged a betterment of R2342,45 and the tablet was the last one the store had, so the consultant said I can call insurance on Monday to ask them to refund me the xtra amount that was charged, because on Saturday at the time they were closed. I called Vodacom insurance on Monday and I was told I need to go back to vodaworld to have the order cancelled and then they re do it so that store can refund me as the insurance had the wrong cover amount and that they needed to update it first before the order would be redone. Imagine the inconvenience from insurance who always fail to update our cover amounts but ALWAYS put the correct premium on the statements. I have not been able to go back to Vodacom because that is in Midrand and I stay at centurion and I use Uber to go there which is a return trip of R200. Why must I suffer so insurance inability to do things rig her? There’s never a time I claim and there’s no inconveniences or drama! Insurance is the one at the wrong and they themselves meed to inform the store to cancel the order for them to update the indemnity limit and let the store re do the order without me having to be there!! Then Vodacom will credit my account with the xtra amount that I paid at the store. Why must we always suffer at the expense of your mistakes? Do better!!!