SP
Susanna P
1 reviews | Active since Jun 2022
15 Jun 2022, 14:33
Claim for repairs on tablets
I reported 2 Lenovo M10 tablets on the 25 April 2022 to be fixed. I have send all the papers they asked for even rectified the misstake I made with the wrong number. After a lot of calls and emails to the people and supervisor everything was fine all I needed was a confirmation letter that must go to OMNI-ts so that the tablets can be repaired. That was in June the 1st. Well no letter yet. I only been put on hold and no help. I just feel that is so unfair.
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Replies (2)
Vodacom's replyOfficial
16 Jun 2022, 08:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jun 2022, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Jun 2022, 11:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have escalated your query to the Insurance Division and based on the feedback received, they have notified the client that they need a quotation with the imei in order for the claim to be finalized.
Please call *** should you require any further assistance.
Regards Consumer Website Team
Please call *** should you require any further assistance.
Regards Consumer Website Team
Best regards,
Vodacom's reply17 Jun 2022, 11:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have escalated your query to the Insurance Division and based on the feedback received, they have notified the client that they need a quotation with the imei in order for the claim to be finalized.
Please call *** should you require any further assistance.
Regards Consumer Website Team
Please call *** should you require any further assistance.
Regards Consumer Website Team
Best regards,