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SYLVAN QUINTIN ROMEO VOLMINCK
1 reviews | Active since Jul 2011
06 May 2023, 22:53
CLAIM AWAITING FEEDBACK
After submitting many complaints about vodacom insurance, nothing is happening.
VODACOM DO YOU TAKE THE COMPLAINTS OF CUSTOMERS SERIOUS, THEN ACT ON IT AS YOUR INSURANCE DEPT IS ***********.
I ALSO RECENTLY SUBMITTED A CLAIM , ISSUES AGAIN. WHY DO WE PAY INSURANCE.
THAT IS THE QUESTION I REALLY WOULD LIKE AN ANSWER ON.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
07 May 2023, 11:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 May 2023, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 May 2023, 11:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the Vodacom Insurance Department and based on the feedback received, contact was made, and the following feedback provided:
.The insurer has requested for the client to complete the claim form. The Vodacom account is also in arrears and the client has been advised to kindly settle the account in order for us to assist further. We have followed up with the client requesting for the completed form and for the account to be settled. Regards Consumer Website Team
.The insurer has requested for the client to complete the claim form. The Vodacom account is also in arrears and the client has been advised to kindly settle the account in order for us to assist further. We have followed up with the client requesting for the completed form and for the account to be settled. Regards Consumer Website Team
Best regards,
Vodacom's reply11 May 2023, 11:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the Vodacom Insurance Department and based on the feedback received, contact was made, and the following feedback provided:
.The insurer has requested for the client to complete the claim form. The Vodacom account is also in arrears and the client has been advised to kindly settle the account in order for us to assist further. We have followed up with the client requesting for the completed form and for the account to be settled. Regards Consumer Website Team
.The insurer has requested for the client to complete the claim form. The Vodacom account is also in arrears and the client has been advised to kindly settle the account in order for us to assist further. We have followed up with the client requesting for the completed form and for the account to be settled. Regards Consumer Website Team
Best regards,
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SYLVAN QUINTIN ROMEO VOLMINCK's updateReviewer Update
12 May 2023, 05:40That is done, my issue is still not attended to.
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SYLVAN QUINTIN ROMEO VOLMINCK's update12 May 2023, 05:40
Reviewer Update
That is done, my issue is still not attended to.
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SYLVAN QUINTIN ROMEO VOLMINCK's updateReviewer Update
12 May 2023, 05:42Whatever is done, my issue is still mot attended to.
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SYLVAN QUINTIN ROMEO VOLMINCK's update12 May 2023, 05:42
Reviewer Update
Whatever is done, my issue is still mot attended to.
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SYLVAN QUINTIN ROMEO VOLMINCK's updateReviewer Update
12 May 2023, 05:44Whatever accoun issues you refer to, is done, my issue is still not attended to. Go through all the complaints and check again.
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SYLVAN QUINTIN ROMEO VOLMINCK's update12 May 2023, 05:44
Reviewer Update
Whatever accoun issues you refer to, is done, my issue is still not attended to. Go through all the complaints and check again.