Claim against estate

I called Vodacom Cancelations to cancel a contract of my late wife and they told me to fill in a form and send it to another department. We had this contract for a long time and I thought it was done, so upon sending the mail I got a reply:

"Please be advised that the deceased documents has been received and a claim will be generated against the late estate after the system updates properly as the account has been confirmed deceased and cancelled.

Regards Vuyisile"

Firstly I was not given an option as to continue with the contract. Secondly I was also not given the option to transfer it to my name. Thirdly I was not even given an amount what will be claimed.

After a lot of mails I heard that the contract will only expire in November and the amount deducted seems to be more that the months outstanding and if I want to transfer it to my account, I should go into a Vodacom shop personally.

I am disgusted by the way this was handled and also now I have to pay for something I cannot use, where as if I went on, I still could get some benefit of it while paying. I have heard from a collogue when one of his family member died, they just cancelled the contract and no money was / will be claimed. This was obviously not with Vodacom