Claim

I booked a phone for repair around October 2021 Which was delayed.

So till to date the phone was not repaired,so I lost the phone 📱 on the 24 of February 2022 put in the claim on the 25 which they declined it because of usage,

I provided them with the reasons/documents of not using now thru come back and saying that the claim will not pay out because of the SIM which was in the phone in October and I told them for the past 3 month's not using the phone .

They are refusing to give me the superior to talk to . They now don't want to pay they look at all the loop holes so they can get away with it .Mind you I have been paying for the insurance since the day I bought a phone.

I have been speaking to this lady by the name of Lerato Montsho which putted me on the line for more 20 minutes so I can talk to the superior.

Always when you call Vodacom the superior are not available