MD
McDonald D

1 reviews | Active since Jul 2018

09 Jul 2018, 11:13

Clabme service

In a day and age where money is hard to come by. Vodacom still finds it okay to let scrupulous services be attached to a customer's bill. I mean the consumer act clearly defines guidelines. But hey as long as they get the money. Miss a couple of payments it's grounds for them to haunt you. But they make a complete blunder, one must just accept and move. Well I'm sorry, not in this life time. I just found out that I am being billed 70 rand a month for a thing I don't even know. The customer rep just says well you subscribed. Eh sorry, I did not. Any am sure if records are checked can prove no confirmation of such. The contract between me and Vodacom is also subject to laws of the land. So please Vodacom, I want the money billed back or I will take this further. I see this Clabme is causing issues. PS I will not make contact with them. I don't know them, I just know you Vodacom

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Replies (3)
Vodacom
Vodacom's reply09 Jul 2018, 11:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

MD
McDonald D's update09 Jul 2018, 13:49
Reviewer Update
Thank you Vodacom. Despite my rant you responded quickly and effectively. I appreciate that as a customer. 5 stars for customer complaint resolution.
Vodacom
Vodacom's reply09 Jul 2018, 13:50
Official

Hi McDonald

As discussed, feedback was provided and this matter is now resolved.

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team

Best regards,