CIRCUMVENTING CONTRACT CANCELLATION

Worst service ever I am trying to cancel a contract and they are purposefully making it difficult for me to do so. I called fist time and the lady said I had to redial as I did not give correct information. She also put me on hold in beginning of call without giving reason. I had to redail and gave the exact same info and all was well but now Consultant want to know why the 1st person did not assist then I responded why. Which I don't understand as I provided the exact same information.She then had 2 go listen to my previous call. Long story short my contract is still not canceled and the 2nd agent confirmed that the 1st agent **** and did not want to help me! I could not believe my ears! Now she says she will get back to me in 24hrs cause they doing "something" on my account. I do not know what that means is that code for something else?! Worse and most expensive service provider. Wish RAIN was offering mobiles as well.