MB
Michelle B

1 reviews | Active since Jul 2024

18 Jul 2024, 17:35

Cimplaint

I have been a loyal customer of Vodacom for many years now. Since May 2024 I am experiencing a lot of issues with them regarding my WiFi connection. Ever since May they cancel my Fibre contract for no reason and tell me that it is a system error. Now this month it is the same story.

I feel this is bull**** because me being a pauing customer on a monthly basis don't expect this to be happening.

It is already 7days after I logged this with Vodacom and still it is not resolved even after I had to re-apply to get the services back online.

This is really ridiculous

0
Replies (1)
Vodacom
Vodacom's reply19 Jul 2024, 08:29
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team