MB
Michelle B
1 reviews | Active since Jul 2024
18 Jul 2024, 17:35
Cimplaint
I have been a loyal customer of Vodacom for many years now. Since May 2024 I am experiencing a lot of issues with them regarding my WiFi connection. Ever since May they cancel my Fibre contract for no reason and tell me that it is a system error. Now this month it is the same story.
I feel this is bull**** because me being a pauing customer on a monthly basis don't expect this to be happening.
It is already 7days after I logged this with Vodacom and still it is not resolved even after I had to re-apply to get the services back online.
This is really ridiculous
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
19 Jul 2024, 08:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Jul 2024, 08:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
