CIC takes how long to sort out a activation ????

On Monday the 19th October I called customer care on to log a query as on Sunday I received notification that I was soft locked. I was told unfortunately they didn't activate my 1G data hence why I was soft locked as I had used all my voluntary call time on data . The matter was to be referred to CIC with reference S3-9JZ2V-VT1MJ.On Tuesday morning I received an sms to say the matter was with CIC . Wednesday afternoon I called customer service- who tell me there is no way to speak to CIC to find out the status this is now being 4 days without an outside line on my phone. On Thursday afternoon now over 2 full days of being with CIC I called again to find out what the status is on a line that I'm paying for the device , data and voluntary airtime that's been used up. Its now day 6 and I get another sms to say the query is still with CIC , please tell me why it takes 6 days to rectify? Customer care tells me ``don't worry they will credit your voluntary call limit `` and the gig that expires that I have had no use out of but paid for ? And I still can not use my phone ....UNHAPPY