Hellopeter
Share Your Experience
LM
Lourens M

1 reviews | Active since Mar 2009

16 Mar 2018, 12:05

CIB discount not deducted.

Vodacom's accounting is shambolic and not replying on queries. They have not deducted the CIB discount from my account for March inv no H4-7RHAH. I queried the account on 13 March, todate no feedback had been received. Why take forever? Please rectify the error.

0
Replies (3)
Vodacom
Vodacom's reply16 Mar 2018, 13:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

LM
Lourens M's update20 Mar 2018, 17:04
Reviewer Update
Vodacom is sending out automated replies to complaints and do nothing to solve the complaint. This is now 4 days since I've had this automated reply from Vodacom and they have not contacted me yet. Poor customer service is at the order of the day at Vodacom.
LM
Lourens M's update27 Mar 2018, 10:15
Reviewer Update
This is now 27 March and still Vodacom have not yet contacted me. Vodacom is clearly not interested in my problem and not interested in keeping me as a client. I will be ending my contract with Vodacom after about 21 years.