CB
Chevonne B
1 reviews | Active since May 2022
11 May 2022, 09:24
Chevonne
Really disgusted and furious with this network. And their insurance policy!!! Charging me for payments which was not agreed upon. I have complained and still no agent has gotten back to me! Worst network provider!!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 May 2022, 11:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 May 2022, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 May 2022, 12:01Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team tried calling you, however was unable to get hold of you after numerous attempts. Our team confirmed that they sent you an email to ***, kindly refer and respond to the email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team tried calling you, however was unable to get hold of you after numerous attempts. Our team confirmed that they sent you an email to ***, kindly refer and respond to the email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 May 2022, 12:01
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team tried calling you, however was unable to get hold of you after numerous attempts. Our team confirmed that they sent you an email to ***, kindly refer and respond to the email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team tried calling you, however was unable to get hold of you after numerous attempts. Our team confirmed that they sent you an email to ***, kindly refer and respond to the email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
CB
Chevonne B's updateReviewer Update
11 May 2022, 12:38You have not contacted me once!
CB
Chevonne B's update11 May 2022, 12:38
Reviewer Update
You have not contacted me once!
CB
Chevonne B's updateReviewer Update
11 May 2022, 12:41All I have received was an invoice to my email with amounts Im supposed to pay for which I have not agreed upon.
CB
Chevonne B's update11 May 2022, 12:41
Reviewer Update
All I have received was an invoice to my email with amounts Im supposed to pay for which I have not agreed upon.