Cheque account still in arrears
The 20th for the next debit order for Vodacom is coming up and still my Cheque account is still in arrears the R3000 +that was debited due to ********** debit order is not yet sorted out. I must await the processes of Vodacom while am the one who is inconvienced. This is totally wrong. I need my account sorted by end of the 17th December. I have RDs on my account currently due to this issue with I must a follow up on to get it done. I am requesting just customer service that is due to me.
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Replies (3)
Vodacom's replyOfficial
17 Dec 2020, 06:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Dec 2020, 06:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
17 Dec 2020, 14:42Hi
I am still waiting for a consultant to contact me.
Regards
Bianca
I am still waiting for a consultant to contact me.
Regards
Bianca
's update17 Dec 2020, 14:42
Reviewer Update
Hi
I am still waiting for a consultant to contact me.
Regards
Bianca
I am still waiting for a consultant to contact me.
Regards
Bianca
's updateReviewer Update
21 Dec 2020, 08:08Dear Vodacom
On the 27th I was told that the ********** upgrade was rectified, the refund is been prepared. On the 8th I followed up on hello Peter and the response was my refund has been approved it will should reflect in 7 days.
I do another follow up on the 17th & 18days am told I need to wait another 7 working days.
Vodacom is inconveniencing me because on the 18th of November I called to request that the debit order of R3000 should not go through because I do not have that money and if it goes off may other debit orders will return and at accounts they confirmed that it will not go off but it went off. My retirement annuity, education plans for kids and funeral policy were returned due to insufficient funds ????.
Today is the 20th of December started beginning of November to get this matter sorted out with no luck. Another Vodacom debit is going to go through again this month because my matter is not fully resolved.
Everytime I go on hello Peter to follow up or get some kind of feedback, I get an auto reply that the consultant will contact me to attend to my matter still waiting for that call.
I do not know what to do anymore, Vodacom has messed up my cheque account conduct. I wish someone can understand my predicament. All I want is proper customer service and some urgency for the inconvenience caused.
I am disappointed on how vodacom treats their customers.
All I need is someone to call me and assure on timelines on when this matter can be resolved.
Regards
Bianca
On the 27th I was told that the ********** upgrade was rectified, the refund is been prepared. On the 8th I followed up on hello Peter and the response was my refund has been approved it will should reflect in 7 days.
I do another follow up on the 17th & 18days am told I need to wait another 7 working days.
Vodacom is inconveniencing me because on the 18th of November I called to request that the debit order of R3000 should not go through because I do not have that money and if it goes off may other debit orders will return and at accounts they confirmed that it will not go off but it went off. My retirement annuity, education plans for kids and funeral policy were returned due to insufficient funds ????.
Today is the 20th of December started beginning of November to get this matter sorted out with no luck. Another Vodacom debit is going to go through again this month because my matter is not fully resolved.
Everytime I go on hello Peter to follow up or get some kind of feedback, I get an auto reply that the consultant will contact me to attend to my matter still waiting for that call.
I do not know what to do anymore, Vodacom has messed up my cheque account conduct. I wish someone can understand my predicament. All I want is proper customer service and some urgency for the inconvenience caused.
I am disappointed on how vodacom treats their customers.
All I need is someone to call me and assure on timelines on when this matter can be resolved.
Regards
Bianca
's update21 Dec 2020, 08:08
Reviewer Update
Dear Vodacom
On the 27th I was told that the ********** upgrade was rectified, the refund is been prepared. On the 8th I followed up on hello Peter and the response was my refund has been approved it will should reflect in 7 days.
I do another follow up on the 17th & 18days am told I need to wait another 7 working days.
Vodacom is inconveniencing me because on the 18th of November I called to request that the debit order of R3000 should not go through because I do not have that money and if it goes off may other debit orders will return and at accounts they confirmed that it will not go off but it went off. My retirement annuity, education plans for kids and funeral policy were returned due to insufficient funds ????.
Today is the 20th of December started beginning of November to get this matter sorted out with no luck. Another Vodacom debit is going to go through again this month because my matter is not fully resolved.
Everytime I go on hello Peter to follow up or get some kind of feedback, I get an auto reply that the consultant will contact me to attend to my matter still waiting for that call.
I do not know what to do anymore, Vodacom has messed up my cheque account conduct. I wish someone can understand my predicament. All I want is proper customer service and some urgency for the inconvenience caused.
I am disappointed on how vodacom treats their customers.
All I need is someone to call me and assure on timelines on when this matter can be resolved.
Regards
Bianca
On the 27th I was told that the ********** upgrade was rectified, the refund is been prepared. On the 8th I followed up on hello Peter and the response was my refund has been approved it will should reflect in 7 days.
I do another follow up on the 17th & 18days am told I need to wait another 7 working days.
Vodacom is inconveniencing me because on the 18th of November I called to request that the debit order of R3000 should not go through because I do not have that money and if it goes off may other debit orders will return and at accounts they confirmed that it will not go off but it went off. My retirement annuity, education plans for kids and funeral policy were returned due to insufficient funds ????.
Today is the 20th of December started beginning of November to get this matter sorted out with no luck. Another Vodacom debit is going to go through again this month because my matter is not fully resolved.
Everytime I go on hello Peter to follow up or get some kind of feedback, I get an auto reply that the consultant will contact me to attend to my matter still waiting for that call.
I do not know what to do anymore, Vodacom has messed up my cheque account conduct. I wish someone can understand my predicament. All I want is proper customer service and some urgency for the inconvenience caused.
I am disappointed on how vodacom treats their customers.
All I need is someone to call me and assure on timelines on when this matter can be resolved.
Regards
Bianca