CL
Cronje L

1 reviews | Active since Feb 2018

13 Feb 2025, 11:23

Chembelani Rocks

In the past, I've had a few very bad experiences with vodacom. Going to the bank - into an actual branch, going to the post office and calling Vodacom is the sort of thing i postpone and avoid until there is simply no space left to escape the event. This morning, I had to call. Oh Dread! But then I was lucky. Chembelani turned approximately 35 min of the customary torture, into quite a fun and light experience. She is energetic, articulates every word so that she doesn't have to repeat herself. One could hear this lady knows her stuff. No uhm's and ah's. No negative vibes and a sense of pride. There was a time - all over the world - when, when you called a number you knew exactly who was going to answer and you'd have that number written down in your book. Under Vodacom, Chembelani would've been my go to number. Thanks so much. May you go from strength to strength.

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Replies (1)
Vodacom
Vodacom's reply13 Feb 2025, 12:21
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. RegardsVodacom  Consumer Website Team 

Best regards,