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ezbrink E
1 reviews | Active since Jul 2016
11 Jun 2019, 15:25
Check your Vodacom bill for content services - they are *****ing from you!
I noticed that I have a massive "content services" charge on my Vodacom bill. I phoned and apparently, I am subscribed to Befit that costs R7 per day. I did not subscribe to this ******* and neither did I get any of the "fitness tips" via sms. This is *******. I wonder how many thousands/millions of people are being ****med like this because they do not scrutinize their Vodacom bills. If I do not get a refund I will cancel my Vodacom subscription without a doubt.
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Replies (4)
Vodacom's replyOfficial
11 Jun 2019, 16:25Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jun 2019, 16:25
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
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ezbrink E's updateReviewer Update
12 Jun 2019, 11:22I did not subscribe to "Befit" and did not receive smses from Befit. I got a sms saying you are crediting me R377,58 rand as goodwill gesture? Since 2 Feb 2019 I have been paying R7 per day for Befit you have automatically added me to- YOU ARE *****ING FROM CUSTOMERS! "Befit" is Vodacom's idea of *****ing from people. I will cancel my contract if you don't get it sorted.
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ezbrink E's update12 Jun 2019, 11:22
Reviewer Update
I did not subscribe to "Befit" and did not receive smses from Befit. I got a sms saying you are crediting me R377,58 rand as goodwill gesture? Since 2 Feb 2019 I have been paying R7 per day for Befit you have automatically added me to- YOU ARE *****ING FROM CUSTOMERS! "Befit" is Vodacom's idea of *****ing from people. I will cancel my contract if you don't get it sorted.
Vodacom's replyOfficial
12 Jun 2019, 12:56Dear Emily
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply12 Jun 2019, 12:56
Official
Dear Emily
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
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ezbrink E's updateReviewer Update
12 Jun 2019, 13:00Vodacom needs to investigate "Befit" since they are using Vodacom clients as a platform to **** them out of their money. Vodacom is taking clients' money and paying Befit? Does Vodacom get service fees or commission from "Befit." I wonder how this works? "Befit" is then a client of Vodacom too.
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ezbrink E's update12 Jun 2019, 13:00
Reviewer Update
Vodacom needs to investigate "Befit" since they are using Vodacom clients as a platform to **** them out of their money. Vodacom is taking clients' money and paying Befit? Does Vodacom get service fees or commission from "Befit." I wonder how this works? "Befit" is then a client of Vodacom too.