HL
Hannelie L

1 reviews | Active since Jul 2015

06 Jul 2015, 13:27

Check your Vodacom Account

Worst treatmeant I have ever received from a service consultant. Not interested in what the client has to say. Gives contradictory information to previous vodacom consultant and to SMS proof from Vodacom. I received SMS notification from Vodacom on 23 June at 8:38pm to say that I am out of data. On 23 June at 8:41pm I received confirmation that the once of 1gb data bundle that I have bought with vodacom has been activated. Yet I am billed R267 for out of bundle by Vodacom in June as confirmed by the first consultant I spoke to. Yet now Alistair Klein tells me that I ran out on the 19th of June and is not interested to see my sms proof from Vodacom. Futhermore the only reseason I picked this up was because my 3G device which is suppose to be capped I am overcharged by R700 this month because the cap failed. About R1000 overcharged all and all and no closer to resolution. Then this service consultant in question can't understand that I don't belief him even though his story does not corroborate the previous consultant (and her manager) that help me log the request as well as sms proof on my mobile. Worst service in history.

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2015, 15:53
Official
Hello lotzhannelie,

Thank you for your posting.

A consultant will be in touch with you regarding your query.

Regards,

Consumer Website Team

Best regards,