RO
Roelof O

1 reviews | Active since Oct 2017

20 Oct 2017, 10:08

Check Your Billing

Every Month we have received our invoice from Vodacom and every month we pay the amount as stipulated on the invoice - then during the month usually another amount gets added that Vodacom cant explain where it come from. Then the phone gets suspended for outstanding R400 from a R12 000 invoice. I do bellieve that Vodacom is doing this to all its clients by hiding additional amounts and billing for lines on the invoice that does not exist. Under no circumstances would I recommend Vodacom to any business at all.

0
Replies (2)
Vodacom
Vodacom's reply20 Oct 2017, 10:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Oct 2017, 13:14
Official

Good Day Roelof Oosthuizen

Thank you for taking the time to voice your enquiry.
Kindly note that this matter is being addressed as per email confirmation sent to you @ab******roll.co.za address.

Regards
RO

Best regards,