TS
TAZKIYYA S

1 reviews | Active since Jun 2012

05 Jun 2016, 19:43

Check your bank statements and unfriendly call centre

<p>Hi</p> <p>I noticed a debit amount of R248 which is over and above my normal debit order.</p> <p>When I call vodacom they say they cannot pick up my credit. I could not call during working hours due to the constraints I called the call centre who advised me to call during office hours i then insisted on an email address to which he rep**** "you will never get a response"</p> <p>Upset at the time I told I will go on hello peter. Which he in turn said I wud get a quicker response that way.</p> <p>Vodacom can not pick up my credit so I dnt know how to cancel or enquire about the extra debit order which is so frustrating.</p>

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Replies (2)
Vodacom
Vodacom's reply06 Jun 2016, 05:19
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards,

Consumer Website Team

Vodacom
Vodacom's reply07 Jun 2016, 10:04
Official

Kindly note your Hellopeter Incident has been reviewed,

Please refer to our email correspondence pertaining feedback and detail.

Best Regards

Elroy