1 reviews | Active since Dec 2016

15 Aug 2024, 20:48

Check your account every time.

I need to warn people to check their Vodacom Cell phone bills every month for any added charges. I do have a small router with a SIM card from Vodacom. Suddenly there were Entertainment charges on my account. For those who do not know, that is a subscription for some sort of entertainment that you can subscribe to from your cell phone and the charges are normally a rate per day. You need to physically subscribe to these entertainment options. I did not subscribe to anything as it is a small router that I used as an internet provider to my other appliances for many years now. I believe that someone, I reckon it could be from the phone company staff, subscribe to this service and in some ******* way take the benefits from it. The subscription can be cancelled which I did just to find out someone put it back. So please be warned, this does cost the owner of the SIM card some money. Thanks.

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Replies (1)
Vodacom
Vodacom's reply16 Aug 2024, 08:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team