1 reviews | Active since Apr 2017

15 Feb 2018, 10:55

Check you Vodacom statements

Our Company has been a Vodacom user for more than 17 years. On receiving our statement this month we have noticed that the accounts was considerably higher as usual. On further investigation we discovered that we were billed for two “Handset Instalments” at R 999.00 each. We logged a complaint with Vodacom and asked that they either send us the recording for the upgrade, the contract that was signed, the Company Letterhead of approval or proof of delivery of the devices. They told us that the responsibility is ours and that we must submit an affidavit stating that we did not request the update.

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Replies (7)
Vodacom
Vodacom's reply15 Feb 2018, 12:14
Official

Dear Customer

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

This posting has been sent to the relevant parties in question for appropriate recognition.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Feb 2018, 12:18
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

's update19 Feb 2018, 11:02
Reviewer Update
4 days later and still nobody contacted me.
's update20 Feb 2018, 10:21
Reviewer Update
Another day and still no call as promised. 5 days
's update06 Apr 2018, 09:34
Reviewer Update
Ok, so I was eventually contacted by Rudi-Jo Le Roux. I sent though all the paperwork needed and it was confirmed that it is a ***** case. After numerous emails we are still waiting for the money to be paid back. Now, a new month and we have been invoiced again and moneys gone though our account AGAIN. What do one need to do more???
's update10 Apr 2018, 21:00
Reviewer Update
4 days later and NO reply from Vodacom.
's update12 Apr 2018, 10:47
Reviewer Update
And another day goes by with no response!!! Dam, how do Vodacom value their clients.