CC
Christo C

1 reviews | Active since Jun 2018

05 Jun 2018, 14:44

Check those statements

I have been on a contract with Vodacom for years. A few months ago my monthly statement suddenly up by about R300. My fault I did not check the statement. Payment goes off by debit order. The same the following month. Checked. Saw I was billed for Vodacom Live and 2 other subscriptions for which I did not register. Went to Vodacare. They 'cancelled' subscriptions and Vodaphone Line but said they could not refund me ! Next month ok. Then this last statement Vodaphone Live is back !! So sick of this company. I am sure I am not the only one !

0
Replies (2)
Vodacom
Vodacom's reply05 Jun 2018, 14:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Jun 2018, 12:40
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah

Best regards,