1 reviews | Active since May 2016
Check device specification before you send them to customers
<p>Hi</p> <p>I recently ordered a new IPhone SE contract online.<br />When I received the phone with its simcard, the simcard was the wrong size. </p> <p>I phoned Vodacom and they send me another one, and again it is the wrong size.</p> <p>I would advise to train your staff to check what simcards the different phones need.</p> <p>The IPhone SE only uses the Nano sim which is the smallest.</p> <p>Now they cant sent my another one because the system doesn't allow for another sim swop.</p> <p>I asked specifically for a smaller simcard and again they send the wrong one.</p> <p>I moved over to Vodacom another provider and still the service isn't what is suppose to be.</p> <p>Please check what devices you send out and what simcards they use.</p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
