WV
Wynand V

1 reviews | Active since May 2016

11 May 2016, 10:24

Check device specification before you send them to customers

<p>Hi</p> <p>I recently ordered a new IPhone SE contract online.<br />When I received the phone with its simcard, the simcard was the wrong size. </p> <p>I phoned Vodacom and they send me another one, and again it is the wrong size.</p> <p>I would advise to train your staff to check what simcards the different phones need.</p> <p>The IPhone SE only uses the Nano sim which is the smallest.</p> <p>Now they cant sent my another one because the system doesn't allow for another sim swop.</p> <p>I asked specifically for a smaller simcard and again they send the wrong one.</p> <p>I moved over to Vodacom another provider and still the service isn't what is suppose to be.</p> <p>Please check what devices you send out and what simcards they use.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply11 May 2016, 12:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team