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MUSIIWA M

1 reviews | Active since Mar 2009

18 Nov 2022, 11:30

Cheating practice from Vodacom

I am very disappointed with Vodacom. My problem started in July this year when Vodacom debited R713 from my account, R613 the following month in August, R613 in October, R613 in November. I am using top up the contract, I consented to debit of R444.99 per month. I wrote E-mails to them, asking them to take me to debit of R444.99 per month. Vodacom is continuing with debit of R613 per month. What i want from them is to take my debit back to R444.99 per month. I never upgraded to R613 per month contract . i thought all along that Vodacom are professionals. How come Vodacom made 3different amount of debits in different months for one contract? My invoice no is k***, ACC no is NA051516, I upgraded my contract in October last year.

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Replies (1)
Vodacom
Vodacom's reply18 Nov 2022, 11:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team