cheating on accounts

Is Vodacom really doing so bad that they have to ***** money from customer AND Letting their staff go.. . Is this what Vodacom has become . Letting your account run up and not advising(sending sms `s to notify ) you as a customer .What happen to speed ,simplicity and \trust "joh as a Vodacom customer I am scared to be with them because they are cheating the hole process of data usage "