JJ
Jacoline J

1 reviews | Active since Sept 2013

13 Jan 2023, 11:43

Cheating customers on their UNCAPPED plans - changing it now to capped plans.

Vodacom is cheating customers on their UNCAPPED plans. Saying that you get uncapped Wi-Fi we took out a contract with them last year September, and are now receiving SMS's that it will changed to capped, and that additional data needs to be bought.

We opted for the uncapped plan - if we wanted it to be capped we would have taken a capped option!

This is unacceptable , and if this is the case, we want the contract to be stopped, so that we can change service providers, as this is day light *******!!!!

0
Replies (1)
Vodacom
Vodacom's reply13 Jan 2023, 14:22
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team