1 reviews | Active since May 2012
CHEATING CUSTOMER & NOT TAKING RESPONSIBILITY for INCOMPETENCE!!!!!!!!!!!!!!
After a call on 20 Dec 2018 I investigated this on my own as my contract was for 24 months!!!! Paying for the handset as well as the plan in 24 instalments, which started and the first instalment / payment was debited to my account on 31 Dec 2016 ~ Contract Term... 1 Jan 2017 - 31 Dec 2018. Below is the reply from Vodacom on 2 Jan 2019 as well as the comments I rep**** with and WITH NO RESPONSE BACK FROM Vodacom!!!!!!!!!!!!!!!!!!
Official business reply
Dear Customer,
Thank you for making us aware of your complaint.
Drawing reference from the call made by the Hello Peter team on 20 December 2018, cancellation was requested and were informed accordingly regarding final payment.
Regards Consumer Website Team
MY REPLY & COMMENTS @ 2 Jan 2019...
Please do take note that after I spoke to the person I advised him that I will be ckecking my account as and the fact that the handset as well as the PLAN have once agian been debited is NOT WHAT WAS ADVISED!!!!!!!!!!!!!
I NEED A PERSON TO PHONE ME AND EXPLAIN, AS ONLY CALLS AND DATA THAT I DID NOT USE WAS TO BE DEBITED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)