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Samantha S

1 reviews | Active since Mar 2018

01 Oct 2024, 11:27

CHEATING CONSUMERS IN TAKING CONTRACTS

Today i plea with all consumers to please refrain from taking any contract deals with vodacom. They advertise specials and deals for example, at game you get two phone and pay X and (save X). Did you know, once you finish paying any of the contract deals that you have maybe taken out additional to the once with savings, you loose all the discounts(SAVE X) on all other contacts? They simply tell you," well they didn't tell you this useful information when you taken out the contact, however, it is noted at the back of the terms and conditions once you received it in your emails" Be careful!!. Once they tell you this news they come with a proposals, they say , " you don't need to loose your discount (SAVE X) just extent the contract for a few years to continue with airtime. OMW ****** ******. Last year my attorneys had to threaten them, because they were charging insurance that i didn't agree to. So they refunded me. PLEASE PPL BE CAREFULL. NEVER EVER AGAIN

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Replies (2)
Vodacom
Vodacom's reply01 Oct 2024, 12:10
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Oct 2024, 10:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
Regards Vodacom Consumer Website Team

Best regards,