LB
Lisl B

1 reviews | Active since Nov 2011

23 Sept 2020, 10:45

Cheated with 2 contracts and wrong price!

In August someone from Vodacom phoned and asked if I want to upgrade my phone. I said yes. They offered me a Galaxy A01 for R90 a month. When the phone was delivered I also got a Galaxy Core. I immediately phoned them on the same day and asked what was going on, They said I had a upgrade for R175 (NOT R90) and an extra contract for R125 for the Galaxy Core. I said come get the phone and cancel the contract. It is now the 23 of September, nearly a month later and no-one came to get the phone. I phoned again and they said the couriers are busy but they will come. I said well cancel the contract so long that I don't want and did not ask for. They said they cannot till the phone is returned. I said but its your fault: first the contract not asked for and now not being picked up and I have to pay the R125 but it will be refunded! We all know what that means: calling and calling and asking where is my refund? Nobody can also tell me why it is R175 and not R90. And the old contract they said will be cancelled and the upgrade is in its place. They better not charge me for the old contract, They called me and offered the upgrade and now it is a mess that I want fixed! Vodacom better not charge me for the extra phone or the old contract or I will cancel everything and they can come and get both the phones!

0
Replies (3)
Vodacom
Vodacom's reply23 Sept 2020, 10:58
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LB
Lisl B's update30 Sept 2020, 22:37
Reviewer Update
Still not resolved. Was suppose to phone. Going to pay for 2 contracts instead of one tomorrow
LB
Lisl B's update01 Oct 2020, 14:22
Reviewer Update
If a debit order for 2 contracts goes of my account tonight I will lodge a complaint with the bbb. This is *****. I asked for an upgrade after Vodacom phoned me and asked if I want one. No I have 2 phones and 2 contracts which I do not want or asked for. Don't tell me you will refund me. I know what a nightmare that will be. I called the same day the phone arrived! Come get your phone and cancel the ********** contract!