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AM
Anton M

1 reviews | Active since Apr 2018

23 May 2018, 13:15

Cheated out of airtime/data by KFC and Vodacom

Not good Vodacom! Recently visited my local KFC where I saw a sign that promised 200mb airtime/data if you bought chicken for R100 or more. Did so and gave the cashier my cellphone number. She proceeded to enter it on the till. I got a message on my phone that said "Congratulations, you have been awarded 200mb data for 1 day". My airtime had run out earlier in the week so my balances were R 0.00 airtime and 0 mb data. I didn't see any airtime/data added. Got home, checked again, still no data.

Got an SMS at 01:00 that morning: "Your data on 072**** has run out."

Great stuff Vodacom! I'm sure the internal agreement you have with KFC is reaping the rewards you expect (profit in your pockets) and it's not costing either one of you a cent. After all, why give out precious airtime if you don't need to?

0
Replies (5)
Vodacom
Vodacom's reply23 May 2018, 16:21
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

AM
Anton M's update28 May 2018, 12:22
Reviewer Update
"Kindly be advised that a consultant will make contact with you in due course to assist with your query." - No you won't. In fact you haven't. Nobody from the company has. But you responded to my complaint by posting this generic **** that you WILL respond. So as far as people know, YOU ARE A COMPANY THAT RESPONDS! Please be aware that Vodacom does not actually try to fix problems, they just try to make them go away!
AM
Anton M's update28 May 2018, 12:27
Reviewer Update
KFC/Vodacom 1, Consumer 0.
AM
Anton M's update29 May 2018, 08:28
Reviewer Update
Mr De Vries (Customer Care?), Please contact me. When you called I was in a meeting and couldn't answer. I tried calling back this morning but your number just disconnects after ringing a few times.
AM
Anton M's update29 May 2018, 12:46
Reviewer Update
I am pleased to report that Vodacom has responded positively to my complaint and allocated 512Mb of data to my account, as well as an additional amount of airtime to the value of R150. Thank you! My initial reaction may have been unjustified.