cheated on customer

HelloPeter<br> <br> My name is Itumeleng, am writing on behalf of my 15year old niece and myself. Am tired of vodacom and their ways of getting away with *****ing airtime. This wasn't a first encounter, the first two times was just R4 and to my niece they take her R30 airtimes. Well I had recharged with R55 as I usually do , yesterday I was left with R27 and I usually visit the same sites on the internet, they don't charge me anything since am using bis for my blackberry. I woke up and decided to buy power hour and only to find I have a cent left, I had made no calls, didn't visit any costly sites and so I called the customer services and spoke to Sakhile the customer helper and he said I was logged in on data rates, said he'll block it and log a complaint on my behalf so I can get my airtime back , I should wait 24hours but I have yet to receive a call. Am in need of my airtime and am scared to recharge because they always ***** our airtime and blame it on data but never repay us. Am tired of this. I have app**** for work and need to call for follow ups, I can't do that. Its not fair and am going to take this very seriously. I can't loose opportunities anymore. Please help