JC
Joosub C
1 reviews | Active since Feb 2021
02 Feb 2021, 19:17
Cheated on a Pensioner by overcharging him
In August 2020, I went to a Vodacom branch at Mall at Reds to complain about my account being high R348.00, I wanted to pay a lesser amount on my account. The person who assisted me at the store told me I will pay R169 a month. I called the callcenter in August and they agreed I will pay R169, but when my daughter saw my statements, Vodacom is charging me R339.00. They even put me on a contract without a phone for that amount. This is really unacceptable. I am a pensioner and struggling to come out and Vodacom is cheating me.
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Replies (3)
Vodacom's replyOfficial
02 Feb 2021, 21:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2021, 21:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JC
Joosub C's updateReviewer Update
03 Feb 2021, 12:44Today instead of resolving my problem, Vodacom thinks I need a statement. This is not resolving my problem. Can someone please assist me to fix my account. Due to this service I want to rather go on prepaid as you impacting my pension fund for me to pay you.
JC
Joosub C's update03 Feb 2021, 12:44
Reviewer Update
Today instead of resolving my problem, Vodacom thinks I need a statement. This is not resolving my problem. Can someone please assist me to fix my account. Due to this service I want to rather go on prepaid as you impacting my pension fund for me to pay you.
JC
Joosub C's updateReviewer Update
16 Feb 2021, 12:52I got a phonecall from Vodacom with promises to resolve my problem and I am still not sorted. Again this month they overcharged me and not resolving my problem. Can someone please assist. If I send a message privately. I don't get feedback.
JC
Joosub C's update16 Feb 2021, 12:52
Reviewer Update
I got a phonecall from Vodacom with promises to resolve my problem and I am still not sorted. Again this month they overcharged me and not resolving my problem. Can someone please assist. If I send a message privately. I don't get feedback.