CHEATED BY VODACOM

<p>I HAVE A TOP UP CONTRACT WITH VODACOM. I HAVE A BLACKBERRY 9720 E. MY CHARGER PORT GAVE TROUBLE A FEW MONTHS AFTER I GOT THE PHONE AND IT WAS REPAIRED. NOW I AM HAVING THE SAME TROUBLE AGAIN AND THIS TIME VODACOM REPAIR CENTRE SAY THEY DON'T REPAIR THE INNER PARTS OF THE CHARGER AS IT IS CONSIDERED DAMAGE. FIRSTLY HOW HAVE I DAMAGED THE CHARGER ON THE INSIDE OF THE PHONE? SECONDLY I STILL HAVE A CONTRACT THAT I HAVE TO PAY FOR 7 MONTHS BUT THE FACT THAT I DON'T HAVE A PHONE IS OF NO CONCERN TO VODACOM. I AM TOLD THAT ALMOST NO REPAIRS ARE DONE ANYMORE AS MOST ARE CONSIDERED USER DAMAGE. BUT THEY DON'T TELL YOU THIS WHEN YOU TAKE OUT THE CONTRACT!! WHATS HAPPENED TO THEIR CUSTOMER CARE? ITS TOO EASY TO WASH YOUR HANDS AND SAY EVERYTHING IS USER DAMAGE!! iTS NONSENSE!! SO HELP ME IF I DON'T HONOUR MY PART OF THE CONTRACT BUT VODACOM DOESN'T HAVE TO HONOUR THEIR PART!! ISN'T THAT JUST GREAT! iTS ALL A MONEY MAKING SCHEME. DON'T YOU HAVE INSURANCE THEY SAY!! ANOTHER EXPENSE FOR ME!! VODACOM HAS GONE DOWN DRASTICALLY. YOU CANNOT DEPEND ON SERVICE FROM THEM. THEY JUST DON'T GIVE A DAMN! </p>