JC
Judy-Rose Cyster
1 reviews | Active since Mar 2015
01 Jan 2019, 11:47
Cheated by Vodacom
For the past few months I have been purchasing the 1gb double your data through the Vodacom app, but all of a sudden the double your data opption no longer appears on the app... I also purchased a double your data package via *135* but then the data was split between 500mb during the day and 500mb at night.. I am not happy about this as I have now spent more money than usual just to be able to use the internet!
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Replies (2)
Vodacom's replyOfficial
02 Jan 2019, 09:12Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jan 2019, 09:12
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Jan 2019, 12:52Dear Customer
Thank you for making us aware of your complaint.
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that the previous Double Your Data [as you know it] has ended. With the current method, you receive notification of the split [between normal and Night-Owl data] before confirming your purchase.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that the previous Double Your Data [as you know it] has ended. With the current method, you receive notification of the split [between normal and Night-Owl data] before confirming your purchase.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jan 2019, 12:52
Official
Dear Customer
Thank you for making us aware of your complaint.
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that the previous Double Your Data [as you know it] has ended. With the current method, you receive notification of the split [between normal and Night-Owl data] before confirming your purchase.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that the previous Double Your Data [as you know it] has ended. With the current method, you receive notification of the split [between normal and Night-Owl data] before confirming your purchase.
Regards
Vodacom Consumer Website Team
Best regards,