Cheated by Vodacom

Last month I complained about being charged for an upgrade on my contract plan. Vodacom then called me and apologized and reversed it. However, my debit order went off and the new amount was deducted. Now I received an SMS thanking me for changing my plan.

Early in Jan 2025 I was called asking whether I would like to change my SMSs to data and minutes as vodacom noticed SMS are no longer being used. The agent who called statesd that I won't pay anything additional. A few days later I got another call from a different agent asking me the same thing. I confirmed I am OK making the change as long as there's no additional cost. The agent again confirmed this.

How many people do they do this to?

Vodacom can cancel my contract and get the phone back. I will rather go to a different network. Vodacom cannot be this dishonest