Cheated by Vodacom

Vodacom called me a few months back to say that they've noticed that I'm not making use of SMS's, and suggested that they rather give me more data each month and reduce the number of SMS's. As usual I was told that the call is being recorded for quality control purposes. I asked specifically if I would be charged more each month and I was assured that I wouldn't. I told the Vodacom agent that I have uncapped wifi at home and at the office, and they assured me that there would be no additional fee. I agreed on those terms. A few months later I noticed that I was being billed R500 more per month for my 2 contracts with Vodacom. I called to ask what was going on and was told that 'the product I signed up with when I took my contract no longer exists'. It turned out that this was a total lie, and in fact Vodacom was charging me for the extra data. I spoke to Faheemudeen Asvat in May. He was initially very helpful. I was informed that Nomfundo Ndimande had agreed that I would be refunded directly to my bank account for the monies that I was charged. Sadly this never happened. Faheemudeen has since stopped communicating with me. I get messages that Veronica Potts will resolve my query but twice now I was informed that the matter has been resolved and the 'ticket closed'. How convenient that you can't call Veronica. This is beyond frustrating. I feel cheated by Vodacom and cannot trust their call centre going forward.