cheated by call center

<p>Hi,</p> <p> </p> <p>My recent two years Contract on ********** 180 was finished with Vodacom in December, hence i decided to change the same number to prepaid from postpaid. Instead of this change, the guy in Call center convinced mt to take ZAR 110 package, which will include 110 minutes and 500MB data. but actual when the bill came, i have started reciving @300 rand bill per month, instead of 110 Rand ( I am very much sure my call was recorded) . I did asked twice to that person who convinced me that amount is only 110 Rand.</p> <p> </p> <p>After receving higher bill, I went to Vodacom Musgrave, and they confirmed that I have been cheated by call center. Further they said they have no authoirity do any changes or ugrade in my plan for two years now, when i reuqested to atleast give me a handset, if i am paying so much.</p> <p>So technically speaking i have been cheated by Vodcom Call Center, where i am paying higher amont and not having any handset too. </p> <p> </p> <p>I would like to take legal action against Vodacom Call center if they urgently don't give me prefered handset or close this contrat immediatley. </p> <p> </p> <p>Kind Regards,</p> <p>Amit More</p> <p> ********** 180</p> <p> </p> <p> </p>