1 reviews | Active since Mar 2016
cheated and **********
i went to Vodacom on the 25th of February to open a 2GB a month contract, the consultant by the name of Brian advised me to rather take the 2 deal where i get a tablet and smartphone, i told him that i have a device and just wanted data, he advised me that i would get 500 mb and R200 airtime which i could convert into data. I took it as i felt it was a good deal, however something felt a miss as i didnt get any sms or notification to say that i had been acitivated on contract, i went back to the store 2 days later to ask if i was getting any pro rata data, Brian explained to me that everything would come through on the first and that he had made a mistake on my contract but i shouldnt worry about it. On the first of March nothing came through, i called the call center and they advised me that i was not activated and was still on prepaid. i went back to Brian and after a long conversation with authorisations department i was activated. i recieved a sms notification but was puzzled that i only recieved 110 airtime instead. I called Brian and he informed me once again i should be recieving R200 airtime. this morning he calls me to say that is not the case and that he made a mistake.
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
