kK
kriek K

1 reviews | Active since Jun 2016

14 Jun 2016, 13:29

cheated and **** to with false reference numbers and management names on upgrade deal

<p>After upgrading with vodacom at ********** i have been **** to and messed around for 3 weeks, with 17 phone calls etc to prove it. Consultants lie about their names as well as their supervisors and managers names. I have also been give FALSE reference numbers Every time they say someone will call me back and give me a false name, because when i call again there is no such person working there. a tele consultant says I must cancel my order (and lose my Gear Fit) because they don't have stock anymore. NO ONE is interested in helping me.</p> <p>Can you assist</p>

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Replies (1)
Vodacom
Vodacom's reply14 Jun 2016, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team